About: Alta camera software errors
Last modified: Thursday March 21, 2024.
The Alta camera software displays any camera errors in a banner above the video feed in the camera side panel. Errors are color-coded based on their importance.
You can only change the camera status after you resolve the error.
- While a camera is in an error state, you cannot adjust video settings, video stream settings, analytics masks, and privacy masks.
- Hover controls for the side panel video feed are also disabled.
Device errors in Aware
The Devices tool in Aware shows separate totals for active devices and devices with high-importance errors. Active devices with a medium or low-importance error are included in the total active devices and shown by a separate count. When you dismiss a low-importance error, it no longer contributes to any error counts.
High-importance errors ( red background)
For the following errors, you cannot access the camera settings until you resolve the error:
- Credential authentication error
- Camera is not connected
- Network connection cannot be established
- Invalid RTSP address
For the following errors, the camera settings are still accessible:
- Camera unable to talk to server. Please change camera firmware.
- Certificate not trusted
- Camera storage not detected
- SD card not supported
- Recovery mode
Medium-importance errors (orange background)
- Experiencing packet loss in incoming video
- This issue might be intermittent, so the error message displays for 24 hours after the last occurrence.
- Unable to analyze footage due to video settings
- Analytics not working due to GOP length
- Camera top cover with microphones removed. Unable to analyze audio.
- Firewall prevents domain connectivity required for updates
- Unable to do license plate recognition due to analytics settings
- Invalid Wi-Fi password
- Unable to store
- Push memory card firmly to check it is properly inserted.
- Disk write error
- Push memory card firmly to check it is properly inserted.
Low-importance errors (grey background)
Users with
- Not connected over preferred Wi-Fi network
- Camera update available
- "Source" disabled
- Camera is under exposed. Please change video settings.
- Re-establishing connection. Cloud Connector updating.