Release notes: Alta Aware 6.5.6
Last modified: Monday February 12, 2024.
- Avigilon Alta User Research
- About this release
- What's new
- Updated domains
- Alta Cloud Connector BIOS and iDRAC updates
- Resolved issues
- Known issues
Learn about new features, fixes and any issues found in testing for the Alta video security solution software.
To receive notifications about new software releases and vulnerability advisories, subscribe at Avigilon Software Updates and Security Advisories. Alternatively, follow the pop-up notification from Alta Aware.
Avigilon Alta User Research
(back to top)By joining the Avigilon Alta User Research program, you provide key feedback on the features and design of Alta Aware. To find out more about this program, and to sign up, see https://www.avigilon.com/what-is-avigilon-alta-user-research.
About this release
(back to top)Installing this release will upgrade Alta Aware video management systems, and, if needed to maintain feature compatibility, any Alta cameras associated with your deployment.
These software packages have been released to the Stable Upgrade Channel:
| Release label | Release date | Software build number |
|---|---|---|
| Alta Aware software version 6.5.6 | Monday February 12, 2024 | Alta Aware: 6_5_240208_18816 |
| Alta cameras software version 6.5.6 | Monday February 12, 2024 | Alta cameras: 6_5_240206_22810 |
Normally, updates for Alta Aware and Alta cameras are rolled out to customer deployments over the course of a few days. This means that your deployments might not upgrade on the day the software release is announced.
The full roll out for each release can take between one and two weeks to reach all deployments. However, the updates always follow the configured maintenance period for your deployment. For example, if your deployment is configured to update weekly, overnight on a Tuesday, then your deployment will update on either the first or second Tuesday following the release.
What's new
(back to top)In this release, Alta Aware provides the following features:
| Feature | Description | Added in version |
|---|---|---|
| Fast playback mode options |
To enable smoother playback at the higher (x4 and x8) speeds, the default playback mode uses all video frames, rather than just the I-frames. Using |
6.5.5 |
| New *.alta.avigilon.com domains |
Alta Aware now also uses new alta.avigilon.com sub-domains. See: Updated domains Also, the Aware Documentation Portal is moving to |
6.5.5 |
Updated domains
As we unify Avigilon Alta video and Alta access, alta.avigilon.com will become the main domain used by Avigilon Alta Aware and other Avigilon Alta services. Update your firewall rules to include this domain and its subdomains.
For the complete list of domains used, see:
Reference: Ports required by Avigilon Ava and Avigilon Alta cloud-native cameras
Reference: Ports required by Alta Cloud Connectors
Reference: Ports required by Avigilon Ava cameras connected to Alta Cloud Connectors
Reference: Client connections
Alta Cloud Connector BIOS and iDRAC updates
For customers with Alta Cloud Connector 2000 or Alta Cloud Connector 3000 servers, Dell recommends that if the BIOS and iDRAC firmware versions are lower than BIOS v2.17.1 and iDRAC9 v6.10.30.20, the BIOS and iDRAC firmware is updated.
See https://www.dell.com/support/kbdoc/en-us/000215873/update-poweredge-bios-and-idrac-for and https://www.dell.com/support/kbdoc/en-us/000134013/dell-poweredge-update-the-firmware-of-single-system-components-remotely-using-the-idrac for further details.
Resolved issues
(back to top)This release resolves these issues:
| Reference | Resolution | Resolved in version |
|---|---|---|
| 19548 | An issue where Feenics integration failed to connect with Aware has been resolved. | 6.5.6 |
| 19490 | Changes have been made to improve the clarity and accuracy of the user interface. | 6.5.6 |
| 19457 | An issue where, when the view from a camera was rotated, any line-crossing counts settings might erroneously also rotate after some time has been resolved. | 6.5.6 |
| 19402 | An issue where all cameras in a deployment stopped recording after an upgrade has been resolved. | 6.5.5 |
| 19382 | An issue where camera rule configuration changes did not save has been resolved. | 6.5.5 |
| 19314 | An issue where, in some situations, Avigilon Ava Quad cameras could fail to retain all recordings has been resolved. | 6.5.5 |
| 19258 | An issue where Map View might not show an icon for some sensors has been resolved. | 6.5.5 |
| 19235 | An issue where the timelines in Aware included small areas of missing information has been resolved. | 6.5.5 |
| 19215 | An issue where, in Video view, the key icon was not displayed for Avigilon Alta access control systems has been resolved. | 6.5.5 |
| 19175 | An issue where Aware might delay sending a Webhook when a rule triggered has been resolved. | 6.5.5 |
| 17962 | An issue where a Cloud Connector could not record camera footage when one drive was in an error state has been resolved. | 6.5.5 |
Software releases might include minor bug fixes that are not listed in the Resolved issues table.
Known issues
(back to top)During testing, we have found the following issues in these software packages:
| Reference | Issue | Software |
|---|---|---|
| 19180 | Recorded audio for audio alarms from cameras set to record |
Alta Aware |
| 19179 | Webhooks sent from Aware for Generic sensor updates do not have the required bearer token and fail authentication. | Alta Aware |
| 19136 | Live and playback video streams in the Alta Cloud Connector UI do not play. | Alta Aware |
| 19133 | Nedap access control system integrations stop working in Alta Aware shortly after set up. | Alta Aware |
| 18625 | After upgrading to Alta Aware 6.4.0, the position of line-crossing rules and areas of interest might appear to be misplaced for non-cloud-native Alta cameras and third-party cameras. The video analytics for these rules are unaffected, and the issue should resolve itself an hour after upgrading. | Alta Aware |
| 18412 | Issue: Secondary node Cloud Connectors are unable to be backed up. | Alta Aware |
| 17994 | Issue: When exporting very long video clips, the duration of the exported video might not match the timeframe set. | Alta Aware |
| 17582 | Issue: When attempting to put an Avigilon Ava Flex camera that is connected over WiFi into ONVIF mode, the IP address might change. | Avigilon Ava Flex |
| 16626 | Issue: After a software update, any line-crossing counts might reset to zero. | Alta Aware |
| 16234 | Issue: In some environmental situations, Avigilon Ava Bullet cameras might display some flickering and banding. | Avigilon Ava cameras |
| 16184 | Aware now correctly saves the images used in loitering, line-crossing, and appearance rules. However, for older searches before this issue was resolved, you might need to re-upload the image to use for the loitering, line-crossing, or appearance search. | Alta Aware |
| 13925 |
Issue: If the Flex LED brightness is turned up, and the camera is placed close to a reflective surface, then the camera may oscillate between day and night mode. Workaround: Either reposition the camera, or reduce the LED brightness. |
Avigilon Ava Flex |
| 13738 |
Issue: When adding third-party cameras to Aware using the Workaround: If a third-party camera fails to be added correctly, try again using the |
Alta Aware |
| 13171 | Issue: If you export the footage from an alarm that includes audio, the clip might stutter when switching between uninteresting and interesting video on some video players. | Alta Aware |
| 12274 | Issue: If you export a video clip that includes audio recordings, the volume of the audio is very low. | |
| 12255 | Issue: You cannot currently associate an Avigilon Ava camera connected to one Cloud Connector with a third-party camera with inbuilt or connected speaker attached to another Cloud Connector, or associate an Avigilon Ava cloud-native camera with a speaker. | Alta Aware |
| 11515 | Issue: When you edit any of the counts, for example, to add a new camera to an existing counts area, when you save the changes, the counts are briefly set to 0, before displaying the correct counts total. | Alta Aware |
| 10410 | Issue: When you export video that includes footage that switches from one resolution to another, there is a small gap between the sections of video. | Alta Aware |
| 10087 | Issue: When you apply a maximum streaming quality to cameras connected to an Ava Cloud Connector, the setting is ignored, and the maximum available resolution is used. | Alta Aware |
| — |
Issue: As the localized text in the Aware user interface is added, there may be instances where some English terms still appear in the translated versions, or where the translated text might not correctly fit or align within the user interface design. Email AwareBeta@motorolasolutions.com if you can suggest any improvements for the translations. |
Alta Aware
|
| — | Due to changes to the way audio is recorded and replayed:
|
Alta Aware mobile app for Android |
| General | Issue: If third-party cameras do not support the multiple streams or the GOP profiles required by the Aware video management system, these incompatibilities might impact the accuracy of the Ava analytics. | Alta Aware |
