Release notes: Alta Aware 5.9.7
Last modified: Tuesday July 11, 2023.
Learn about new features, fixes and any issues found in testing for the Alta video security systems software.
Avigilon Alta User Research Program
(back to top)By joining the Avigilon Alta User Research Program, you provide key feedback on the features and design of Alta Aware. To find out more about this program, and to sign up, see https://www.avigilon.com/what-is-avigilon-alta-user-research.
About this release
(back to top)Installing this release will upgrade Alta Aware® video management systems, and, if needed to maintain feature compatibility, any Avigilon Ava cameras associated with your deployment.
These software packages have been released to the Stable Upgrade Channel:
| Release label | Release date | Software build number |
|---|---|---|
| Alta Aware software version 5.9.7 | Tuesday July 11, 2023 | Alta Aware: 5_9_230704_17471 |
| Avigilon Ava camera software version 5.9.7 | Tuesday July 11, 2023 | Avigilon Ava cameras: 5_9_230704_20933 |
What's new
(back to top)In this release, Alta Aware provides the following features:
| Feature | Description | Added in version |
|---|---|---|
| Labels |
You can now add labels to sites, groups, and devices and assign labels to user groups and roles to grant permissions to access devices. A future release will add search and filter options to enable the selection of labeled sites, groups, and devices for various features. See: |
5.9.5 |
| Improved audit logging |
The audit logging has been updated to now also log the start and end times for when a user views recorded footage. You can view or download audit logs for |
5.9.5 |
| Automatic password rotation for Avigilon Ava cameras and Alta Cloud Connectors |
Passwords for Avigilon Ava cameras and Alta Cloud Connectors are now rotated daily. |
5.9.5 |
| Advanced Rule options for overlapping detections |
You can now configure appearance Rules so that they trigger when the detection area contains the entire object, the majority of the object, or any part of the object. |
5.9.5 |
| Improvements to connectivity tests |
The Alta Aware connectivity tests for Avigilon Ava cameras and Alta Cloud Connectors now include reachability tests to ensure the cameras or Cloud Connectors can connect to all the services they need. See: How to: Test network connectivity for Avigilon Ava Cameras or Alta Cloud Connectors |
5.9.5 |
| Improved formatting of exported audit logs | Timestamps are now human readable, and the audit log format has been improved. | 5.9.5 |
| Note field added to sensor accounts |
An additional text field is available for See: How to: Add Disruptive Technologies sensors to Alta Aware |
5.9.5 |
| Open a new video view directly from a listed camera | You can now open a new 1x1 video view by right-clicking on a camera listed in Video view. | 5.9.5 |
| Alphabetical listing of site names | Site names in the Devices tool now list alphabetically. | 5.9.5 |
Resolved issues
(back to top)These issues have been resolved in this release:
| Reference | Resolution | Resolved in version |
|---|---|---|
| 17633 | An issue where some recorded video streams from on-premises Avigilon Ava cameras reported encryption errors and were unplayable has been resolved. | 5.9.7 |
| 16873 | An issue where some Avigilon Ava cameras did not update correctly has been resolved. | 5.9.6 |
| 17486 | An issue where Alta Aware did not correctly parse whitespace in SAML certificates has been resolved. | 5.9.5 |
| 17304 | An issue where a deployment restarted every 30 minutes has been resolved. | 5.9.5 |
| 17296 | An issue where some Ava cameras reported a no metadata error has been resolved. | 5.9.5 |
| 17294 | An issue where the default search in Devices and Video view used criteria from the advanced search options has been resolved. | 5.9.5 |
| 17244 | An issue where some cameras disconnected from a deployment and/or reported no metadata or recording errors has been resolved. | 5.9.5 |
| 17241 | An issue where you could not download video for a specific time period from an external link has been resolved. | 5.9.5 |
| 17161 | An issue where Metadata streams from Avigilon Ava cameras might occasionally stop has been resolved. | 5.9.5 |
| 17055 | An issue where Alta Aware experienced stream failures from some GeoVision cameras has been resolved. | 5.9.5 |
| 16928 | An issue where many webhook errors were seen in the logs has been resolved. | 5.9.5 |
| 16806 | Improvements made to the welcome email message sent when adding a user for an organization in the Alta Deployment Management Portal. | 5.9.5 |
| 16736 | An issue where access alarms from Avigilon Alta access control systems (formally Openpath) showed as "Unknown" in the Alta Aware app for iPhone and iPad notifications has been resolved. | 5.9.5 |
| 16657 | An issue where external links to video did not play unless the user was logged into Alta Aware has been resolved. | 5.9.5 |
| 16540 | An issue where, in some circumstances, the thumbnails in notification email messages could show empty bounding boxes has been resolved. | 5.9.5 |
| 16408 | An issue where Alta Aware displayed an upgrade message when rebooting a Cloud Connector has been resolved. | 5.9.5 |
| 15133 | An issue where the network speed dropdown in Alta Aware and Avigilon Ava cameras software displayed 1Gbps when previously set to 100Mbps has been resolved. | 5.9.5 |
Software releases might include minor bug fixes that are not listed in the Resolved issues table.
Known issues
(back to top)During testing, we have found the following issues in these software packages:
| Reference | Issue | Software |
|---|---|---|
| 16626 | Issue: After a software update, any line-crossing counts might reset to zero. | Alta Aware |
| — |
Issue: As the localized text in the Aware user interface is added, there may be instances where some English terms still appear in the translated versions, or where the translated text might not correctly fit or align within the user interface design. Email AwareBeta@motorolasolutions.com if you can suggest any improvements for the translations. |
Alta Aware
|
| 16234 | Issue: In some environmental situations, Avigilon Ava Bullet cameras might display some flickering and banding. | Avigilon Ava cameras |
| 16184 | Aware now correctly saves the images used in loitering, line-crossing, and appearance rules. However, for older searches before this issue was resolved, you might need to re-upload the image to use for the loitering, line-crossing, or appearance search. | Alta Aware |
| 15566 | Issue: The Counts tool might take some time to update with count data. | Alta Aware |
| 14427 | Issue: For the Avigilon Ava Quad camera, you can configure the IR settings for each source, when they should be per device. This means that whichever source you use to make the final IR configuration settings is the one that is used, and the settings for the other sources are ignored. | Avigilon Ava Quad |
| 13925 |
Issue: If the Flex LED brightness is turned up, and the camera is placed close to a reflective surface, then the camera may oscillate between day and night mode. Workaround: Either reposition the camera, or reduce the LED brightness. |
Avigilon Ava Flex |
| 13738 |
Issue: When adding third-party cameras to Aware using the Workaround: If a third-party camera fails to be added correctly, try again using the |
Alta Aware |
| — | Due to changes to the way audio is recorded and replayed:
|
Alta Aware mobile app for Android |
| 13171 | Issue: If you export the footage from an alarm that includes audio, the clip might stutter when switching between uninteresting and interesting video on some video players. | Alta Aware |
| 12274 | Issue: If you export a video clip that includes audio recordings, the volume of the audio is very low. | Alta Aware |
| 12255 | Issue: You cannot currently associate an Avigilon Ava camera connected to one Cloud Connector with a third-party camera with inbuilt or connected speaker attached to another Cloud Connector, or associate an Avigilon Ava cloud-native camera with a speaker. | Alta Aware |
| 12196 | Issue: In some circumstances, a camera may lose its overlay settings during an upgrade and the overlay might not show until you have toggled it off and then re-enabled it. | Alta Aware |
| 11515 | Issue: When you edit any of the counts, for example, to add a new camera to an existing counts area, when you save the changes, the counts are briefly set to 0, before displaying the correct counts total. | Alta Aware |
| 10410 | Issue: When you export video that includes footage that switches from one resolution to another, there is a small gap between the sections of video. | Alta Aware |
| 10087 | Issue: When you apply a maximum streaming quality to cameras connected to an Ava Cloud Connector, the setting is ignored, and the maximum available resolution is used. | Alta Aware |
| General | Issue: If third-party cameras do not support the multiple streams or the GOP profiles required by the Aware video management system, these incompatibilities might impact the accuracy of the Ava analytics. | Alta Aware |
