Release notes: Alta Aware 6.0.6

Last modified: Monday July 31, 2023.

Alta Aware documentation is now available in German, French, Italian, and Spanish.

Learn about new features, fixes and any issues found in testing for the Alta video security systems software.

Avigilon Alta User Research Program

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By joining the Avigilon Alta User Research Program, you provide key feedback on the features and design of Alta Aware. To find out more about this program, and to sign up, see https://www.avigilon.com/what-is-avigilon-alta-user-research.

About this release

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Installing this release will upgrade Alta Aware® video management systems, and, if needed to maintain feature compatibility, any Avigilon Ava cameras associated with your deployment.

These software packages have been released to the Stable Upgrade Channel:

Release label Release date Software build number
Alta Aware software version 6.0.6 Monday July 31, 2023 Alta Aware: 6_0_230727_17643
Avigilon Ava camera software version 6.0.6 Monday July 31, 2023 Avigilon Ava cameras: 6_0_230727_21163

What's new

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In this release, Alta Aware provides the following features:

Feature Description Added in version
Use email address as user name

When you first log into Alta Aware after upgrading to version 6.0.0, you are asked to provide and verify your email address. Once verified, your email address becomes your user name, and must subsequently be used to log into Alta Aware. This simplifies the on-boarding experience, and improves security by having users set and manage their own passwords.

See:
How to: Add users to Aware
How to: Log into Aware using email and password
How to: Log into Aware using 2FA

6.0.6
Use Labels in Rules and Search

Expanding on the Labels feature introduced in 5.9 beta builds, you can use Labels when creating Rules and when using Search.

See:
How to: Create rules for appearance
How to: Create rules for line-crossing
How to: Create rules for loitering
How to: Search by appearance
How to: Search for line-crossing
How to: Search for loitering

6.0.6
ONVIF mode for Avigilon Ava cameras

Avigilon Ava Flex, Compact Dome, 360, Dome, and Bullet cameras can now be configured to operate in ONVIF mode.

When in ONVIF mode, the zoom features on Avigilon Ava Dome and Bullet cameras might not function correctly. Avigilon Ava Quad cameras cannot be put into ONVIF mode at this time.

See About: ONVIF mode for Alta cameras

6.0.6
Download encryption keys for Avigilon Ava cloud cameras To enable the preservation of evidence from Avigilon Ava cloud cameras, you can download the encryption keys used to encrypt the video data stored on the cameras' microSD card. 6.0.6
Replace background images in Map view You can now replace the background image used for a site map in Map view. See How to: Upload site maps to Map view. 6.0.6
Activate and Deactivate rules using external triggers You can now configure an external trigger, such as a webhook, to activate and deactivate a rule. See How to: Activate and Deactivate rules from an external system. 6.0.6
Support for Feenics EU region Feenics have added a European region for their EU-based customers. The Alta Aware user interface has been updated to enable you to select the EU region when setting up a new Feenics access control integration. See How to: Add Feenics access control platform to Aware. 6.0.6

Resolved issues

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These issues have been resolved in this release:

Reference Resolution Resolved in version
Alta-Aware-863

A vulnerability has been resolved in Alta Aware.

See: Reference: Security advisories

6.0.6
17613 An issue where some deployments failed to trigger sound rules after a software upgrade has been resolved. 6.0.6
17509 An issue where Alerts from Cloud Connectors did not include external links has been resolved. 6.0.6
17476 An issue where in some circumstances, Alta Aware would restart if the connection between a Cloud Connector and the deployment dropped has been resolved. 6.0.6
17439 An issue where some Avigilon Ava cloud cameras had no live or playback video has been resolved. 6.0.6
17436 An issue where triggered rules did not send email messages to users listed in Groups has been resolved. 6.0.6
17315 An issue where you were unable to change the System > Settings > General > Maintenance period has been resolved. 6.0.6
17305 An issue where you could not play back the video from Bookmarks or Saved clips has been resolved. 6.0.6
17255 An issue where Aware could not set up the streams required for some third-party OnCam cameras has been resolved. 6.0.6
17136 An issue where, in some circumstances, cameras could periodically go off-line until the camera was rebooted has been resolved. 6.0.6
17130 An issue where, if you have a count configured with no cameras, the user interface showed options that were not functional has been resolved. 6.0.6
17083 An issue where Avigilon Ava Bullet cameras gave Not Recording: no available streams errors has been resolved. 6.0.6
16873 An issue where not all cameras would upgrade correctly has been resolved. 6.0.6
12319 An issue where anomalies might not end has been resolved. 6.0.6

Software releases might include minor bug fixes that are not listed in the Resolved issues table.

Known issues

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During testing, we have found the following issues in these software packages:

Reference Issue Software
17582 Issue: When attempting to put an Avigilon Ava Flex camera that is connected over WiFi into ONVIF mode, the IP address might change. Avigilon Ava Flex
17559 Issue: Problems may be experienced with playback from cloud storage when using the x4 and x8 speeds. If you see issues with the fast playback, we recommend using normal speed to watch the recorded video. Alta Aware
17522 Issue: When opening multiple external links, you can only download video from the last-opened link. Alta Aware
17464 Issue: Uploading map files in .svg or .svgz formats to Map view is not supported. Alta Aware
16626 Issue: After a software update, any line-crossing counts might reset to zero. Alta Aware

Issue: As the localized text in the Aware user interface is added, there may be instances where some English terms still appear in the translated versions, or where the translated text might not correctly fit or align within the user interface design.

Email AwareBeta@motorolasolutions.com if you can suggest any improvements for the translations.

Alta Aware

16234 Issue: In some environmental situations, Avigilon Ava Bullet cameras might display some flickering and banding. Avigilon Ava cameras
16184 Aware now correctly saves the images used in loitering, line-crossing, and appearance rules. However, for older searches before this issue was resolved, you might need to re-upload the image to use for the loitering, line-crossing, or appearance search. Alta Aware
15566 Issue: The Counts tool might take some time to update with count data. Alta Aware
14427 Issue: For the Avigilon Ava Quad camera, you can configure the IR settings for each source, when they should be per device. This means that whichever source you use to make the final IR configuration settings is the one that is used, and the settings for the other sources are ignored. Avigilon Ava Quad
13925

Issue: If the Flex LED brightness is turned up, and the camera is placed close to a reflective surface, then the camera may oscillate between day and night mode.

Workaround: Either reposition the camera, or reduce the LED brightness.

Avigilon Ava Flex
13738

Issue: When adding third-party cameras to Aware using the Automatic protocol option, Aware might not be able to successfully add the camera.

Workaround: If a third-party camera fails to be added correctly, try again using the Onvif protocol option.

Alta Aware
Due to changes to the way audio is recorded and replayed:
  • Users of the Alta Aware mobile app for Android version 2.9.0 and earlier will hear the audio recorded from Aware 5.0.3 and later at a higher volume than before.
  • Users of the Alta Aware mobile app for Android version 2.9.1 and later will hear the audio recorded from Aware 4.9.7 and earlier at a lower volume than before.
Alta Aware mobile app for Android
13171 Issue: If you export the footage from an alarm that includes audio, the clip might stutter when switching between uninteresting and interesting video on some video players. Alta Aware
12274 Issue: If you export a video clip that includes audio recordings, the volume of the audio is very low. Alta Aware
12255 Issue: You cannot currently associate an Avigilon Ava camera connected to one Cloud Connector with a third-party camera with inbuilt or connected speaker attached to another Cloud Connector, or associate an Avigilon Ava cloud-native camera with a speaker. Alta Aware
12196 Issue: In some circumstances, a camera may lose its overlay settings during an upgrade and the overlay might not show until you have toggled it off and then re-enabled it. Alta Aware
11515 Issue: When you edit any of the counts, for example, to add a new camera to an existing counts area, when you save the changes, the counts are briefly set to 0, before displaying the correct counts total. Alta Aware
10410 Issue: When you export video that includes footage that switches from one resolution to another, there is a small gap between the sections of video. Alta Aware
10087 Issue: When you apply a maximum streaming quality to cameras connected to an Ava Cloud Connector, the setting is ignored, and the maximum available resolution is used. Alta Aware
General Issue: If third-party cameras do not support the multiple streams or the GOP profiles required by the Aware video management system, these incompatibilities might impact the accuracy of the Ava analytics. Alta Aware