Release notes: Alta Aware 6.3.5

Last modified: Monday November 27, 2023.

Alta Aware documentation is available in German, French, Italian, and Spanish.

Learn about new features, fixes and any issues found in testing for the Alta video security solution software.

Avigilon Alta User Research

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By joining the Avigilon Alta User Research program, you provide key feedback on the features and design of Alta Aware. To find out more about this program, and to sign up, see https://www.avigilon.com/what-is-avigilon-alta-user-research.

About this release

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Installing this release will upgrade Alta Aware video management systems, and, if needed to maintain feature compatibility, any Alta cameras associated with your deployment.

These software packages have been released to the Stable Upgrade Channel:

Release label Release date Software build number
Alta Aware software version 6.3.5 Monday November 27, 2023 Alta Aware: 6_3_231123_18373
Alta cameras software version 6.3.5 Monday November 27, 2023 Alta cameras: 6_3_231123_22214

What's new

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In this release, Alta Aware provides the following features:

Feature Description Added in version
Replace Avigilon cloud-native cameras In the event of a fault developing on a camera, you can now replace Avigilon Ava and Avigilon Alta cloud-native cameras in your deployment. See How to: Swap out a broken camera in Aware.

You can only replace a camera with another with the same number of sources — you cannot, for example, replace an Avigilon Ava Quad camera with a camera with only one source, or replace a single source camera with a Quad camera.

 6.3.4
Create system rules for cameras that cannot store video You can now create system rules for cameras that don't report an SD card failure but cannot store video. See How to: Create rules for Camera issues. 6.3.4
Create alarms for tire screeches You can now create audio analytics rules to alert you to the sound of screeching tires. See How to: Create rules for sound detection. 6.3.4

Resolved issues

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These issues have been resolved in this release:

Reference Resolution Resolved in version
18702 An issue where three of the streams from an Avigilon Ava Quad camera could freeze has been resolved. 6.3.5
18689 An issue where, when logging into the Alta Aware mobile app for Android using SSO, you could not complete the login process has been resolved. 6.3.5
18659 To improve stability, Avigilon Ava outdoor cameras using PoE supplies now reduce the heater power required in low temperatures.

We strongly recommend using PoE+ supplies for all Avigilon Ava outdoor cameras, especially if they are subjected to temperatures below 50°F (10°C).

 6.3.5
18616 An issue where Avigilon Ava Quad cameras only provided a single video stream after being updated has been resolved. 6.3.5

Software releases might include minor bug fixes that are not listed in the Resolved issues table.

Known issues

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During testing, we have found the following issues in these software packages:

Reference Issue Software
18423 Issue: When adding speakers, you might see a Failed to add speaker error, but the speaker has been successfully added. However, any associated cameras might not be linked to the speaker. Alta Aware
18412 Issue: Secondary node Cloud Connectors are unable to be backed up. Alta Aware
17994 Issue: When exporting very long video clips, the duration of the exported video might not match the timeframe set. Alta Aware
17993 Issue: Exporting video from cloud backups sometimes fails. Alta Aware
17582 Issue: When attempting to put an Avigilon Ava Flex camera that is connected over WiFi into ONVIF mode, the IP address might change. Avigilon Ava Flex
16916 Avigilon Alta cloud-native cameras make outbound connections to Network Time Protocol (NTP) servers. Alta Aware
16626 Issue: After a software update, any line-crossing counts might reset to zero. Alta Aware
16234 Issue: In some environmental situations, Avigilon Ava Bullet cameras might display some flickering and banding. Avigilon Ava cameras
16184 Aware now correctly saves the images used in loitering, line-crossing, and appearance rules. However, for older searches before this issue was resolved, you might need to re-upload the image to use for the loitering, line-crossing, or appearance search. Alta Aware
14459, 15789

Issue: Line crossing and area of interest inconsistencies when rotating the camera view.

  • For Aware versions prior to and including 6.0.8 — detections for line crossing or area of interest may have issues if the camera is subsequently rotated.
  • For Aware versions after 6.0.8, up to and including 6.2.2 beta/6.1.6 stable:
    • For previously configured line crossing and areas of interest, the user interface shows the line crossing lines and areas of interest incorrectly, but the analytics work correctly.
    • For new line crossing or area of interest settings, the analytics do not trigger correctly.
  • For Aware version 6.2.3 and later:
    • Any line crossing and areas of interest settings made prior to version 6.0.8 function and display correctly.
    • Any line crossing and areas of interest settings made in versions up to 6.2.2 beta/6.1.6 stable should be manually corrected.

Avigilon Alta recommend that you check all your rules and counting areas to ensure they are working correctly, and if any do not trigger, should have those lines and areas of interest corrected manually.

 Alta Aware
13925

Issue: If the Flex LED brightness is turned up, and the camera is placed close to a reflective surface, then the camera may oscillate between day and night mode.

Workaround: Either reposition the camera, or reduce the LED brightness.

 Avigilon Ava Flex
13738

Issue: When adding third-party cameras to Aware using the Automatic protocol option, Aware might not be able to successfully add the camera.

Workaround: If a third-party camera fails to be added correctly, try again using the Onvif protocol option.

 Alta Aware
13171 Issue: If you export the footage from an alarm that includes audio, the clip might stutter when switching between uninteresting and interesting video on some video players. Alta Aware
12274 Issue: If you export a video clip that includes audio recordings, the volume of the audio is very low.  
12255 Issue: You cannot currently associate an Avigilon Ava camera connected to one Cloud Connector with a third-party camera with inbuilt or connected speaker attached to another Cloud Connector, or associate an Avigilon Ava cloud-native camera with a speaker. Alta Aware
11515 Issue: When you edit any of the counts, for example, to add a new camera to an existing counts area, when you save the changes, the counts are briefly set to 0, before displaying the correct counts total. Alta Aware
10410 Issue: When you export video that includes footage that switches from one resolution to another, there is a small gap between the sections of video. Alta Aware
10087 Issue: When you apply a maximum streaming quality to cameras connected to an Ava Cloud Connector, the setting is ignored, and the maximum available resolution is used. Alta Aware
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Issue: As the localized text in the Aware user interface is added, there may be instances where some English terms still appear in the translated versions, or where the translated text might not correctly fit or align within the user interface design.

Email AwareBeta@motorolasolutions.com if you can suggest any improvements for the translations.

 Alta Aware

— Due to changes to the way audio is recorded and replayed:
  • Users of the Alta Aware mobile app for Android version 2.9.0 and earlier will hear the audio recorded from Aware 5.0.3 and later at a higher volume than before.
  • Users of the Alta Aware mobile app for Android version 2.9.1 and later will hear the audio recorded from Aware 4.9.7 and earlier at a lower volume than before.
 Alta Aware mobile app for Android
General Issue: If third-party cameras do not support the multiple streams or the GOP profiles required by the Aware video management system, these incompatibilities might impact the accuracy of the Ava analytics. Alta Aware