Release notes: Alta Aware 6.4.6

Last modified: Monday December 18, 2023.

Alta Aware documentation is available in German, French, Italian, and Spanish.

Learn about new features, fixes and any issues found in testing for the Alta video security solution software.

Avigilon Alta User Research

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By joining the Avigilon Alta User Research program, you provide key feedback on the features and design of Alta Aware. To find out more about this program, and to sign up, see https://www.avigilon.com/what-is-avigilon-alta-user-research.

About this release

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Installing this release will upgrade Alta Aware video management systems, and, if needed to maintain feature compatibility, any Alta cameras associated with your deployment.

These software packages have been released to the Stable Upgrade Channel:

Release label Release date Software build number
Alta Aware software version 6.4.6 Monday December 18, 2023 Alta Aware: 6_4_231218_18522
Alta cameras software version 6.4.5 Tuesday December 12, 2023 Alta cameras: 6_4_231212_22412

Normally, updates for Alta Aware and Alta cameras are rolled out to customer deployments over the course of a few days. This means that your deployments might not upgrade on the day the software release is announced.

The full roll out for each release can take between one and two weeks to reach all deployments. However, the updates always follow the configured maintenance period for your deployment. For example, if your deployment is configured to update weekly, overnight on a Tuesday, then your deployment will update on either the first or second Tuesday following the release.

What's new

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In this release, Alta Aware provides the following features:

Feature Description Added in version
Face search Depending on the geographical location of your cameras, Alta Aware now includes Face search to look for video footage of a specific face. You can choose which cameras in your deployment use these features, based on the geographic location of the site to which they belong. See About: Alta Aware Face search. 6.4.4
Quick search from Video view and Map view You can now access an improved object search tool directly from Video view and Map view. See How to: Quick search from Video view and How to: Quick search from Map view . 6.4.4
Restore default camera settings without a factory reset You can now restore Alta camera default settings without deleting recorded footage. See How to: Reset or delete Alta cameras from Aware. 6.4.4
Increased time options for people counting rules You now have more options when setting how long Aware counts a specified number of people in an area before triggering a counts rule. See How to: Create rules for Counts. 6.4.4
Audit logs for audio streams and changing system rules Alta Aware audit logs now show when a user with audio permissions accessed a video containing audio. Additionally, audit logs now show when a user changes any system rules. 6.4.4
Video view shows sensor reading updates Sensors added to video panes in the Video view tool now show live updates of sensor readings. See How to: Enable additional information in Video view. 6.4.4

Updated domains

As part of the Avigilon Alta video and access control unification work, the alta.avigilon.com domain will become the main domain used by Avigilon Alta Aware and other Avigilon Alta services. Any firewall rules should be adapted to include this domain and its subdomains.

For the complete list of domains used, see:
Reference: Ports required by Avigilon Ava and Avigilon Alta cloud-native cameras
Reference: Ports required by Alta Cloud Connectors
Reference: Ports required by Avigilon Ava cameras connected to Alta Cloud Connectors
Reference: Client connections

Alta Cloud Connector BIOS and iDRAC updates

For customers with Alta Cloud Connector 2000 or Alta Cloud Connector 3000 servers, Dell recommends that if the BIOS and iDRAC firmware versions are lower than BIOS v2.17.1 and iDRAC9 v6.10.30.20, the BIOS and iDRAC firmware is updated.

See https://www.dell.com/support/kbdoc/en-us/000215873/update-poweredge-bios-and-idrac-for and https://www.dell.com/support/kbdoc/en-us/000134013/dell-poweredge-update-the-firmware-of-single-system-components-remotely-using-the-idrac for further details.

Resolved issues

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These issues have been resolved in this release:

Reference Resolution Resolved in version
19257 An issue that could stop cameras connected to Alta Cloud Connectors from backing up has been resolved. 6.4.6
19198 An issue where some deployments became stuck in a crash loop after attempting to upgrade has been resolved. 6.4.5
19074 An issue where external links for deleted bookmarked videos showed incorrect or blank video streams has been resolved. 6.4.5
18708 An issue where the loitering duration for rules and searches ignored the set value and defaulted to 60 seconds has been resolved. 6.4.5
18863 An issue where, with POS integrations, the POS icon did not display correctly in Map view has been resolved. 6.4.4
18707 An issue where newly created users saw all RTSP streams and Cloud Connector-attached cameras as offline has been resolved. 6.4.4
18702 An issue where the three of the streams from an Avigilon Ava Quad camera could freeze has been resolved. 6.4.4
18689 An issue where, when logging into the Alta Aware mobile app for Android using SSO, you could not complete the login process has been resolved. 6.4.4
18659 An issue where Avigilon Ava cameras could use too much power when the internal heaters were enabled in low temperatures has been resolved.

We strongly recommend using PoE+ supplies for all Avigilon Ava outdoor cameras, especially if they are subjected to temperatures below 50°F (10°C).

 6.4.4
18616 An issue where Avigilon Ava Quad cameras only provided a single video stream after being updated has been resolved. 6.4.4
18557 An issue where the audio and the video streams in exported clips were not is sync has been resolved. 6.4.4
18210, 15789, 14459 An issue where line-crossing rules and areas of interest on rotated camera views behaved unexpectedly has been resolved. 6.4.4
16916 Avigilon Alta cloud-native cameras no longer make connections to Network Time Protocol (NTP) servers. 6.4.4

Software releases might include minor bug fixes that are not listed in the Resolved issues table.

Known issues

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During testing, we have found the following issues in these software packages:

Reference Issue Software
18625 After upgrading to Alta Aware 6.4.0, the position of line-crossing rules and areas of interest might appear to be misplaced for non-cloud-native Alta cameras and third-party cameras. The video analytics for these rules are unaffected, and the issue should resolve itself an hour after upgrading. Alta Aware
18417

Issue: Recently added cameras might not show their detailed network information in Alta Aware.

Workaround: Using the cameras' IP address and its credentials (shown in Devices > <camera> > Edit settings > Connection > View credentials), log into the cameras' local user interface to view this information.

 Alta Aware
18412 Issue: Secondary node Cloud Connectors are unable to be backed up. Alta Aware
17994 Issue: When exporting very long video clips, the duration of the exported video might not match the timeframe set. Alta Aware
17993 Issue: Exporting video from cloud backups sometimes fails. Alta Aware
17582 Issue: When attempting to put an Avigilon Ava Flex camera that is connected over WiFi into ONVIF mode, the IP address might change. Avigilon Ava Flex
16626 Issue: After a software update, any line-crossing counts might reset to zero. Alta Aware
16234 Issue: In some environmental situations, Avigilon Ava Bullet cameras might display some flickering and banding. Avigilon Ava cameras
16184 Aware now correctly saves the images used in loitering, line-crossing, and appearance rules. However, for older searches before this issue was resolved, you might need to re-upload the image to use for the loitering, line-crossing, or appearance search. Alta Aware
13925

Issue: If the Flex LED brightness is turned up, and the camera is placed close to a reflective surface, then the camera may oscillate between day and night mode.

Workaround: Either reposition the camera, or reduce the LED brightness.

 Avigilon Ava Flex
13738

Issue: When adding third-party cameras to Aware using the Automatic protocol option, Aware might not be able to successfully add the camera.

Workaround: If a third-party camera fails to be added correctly, try again using the Onvif protocol option.

 Alta Aware
13171 Issue: If you export the footage from an alarm that includes audio, the clip might stutter when switching between uninteresting and interesting video on some video players. Alta Aware
12274 Issue: If you export a video clip that includes audio recordings, the volume of the audio is very low.  
12255 Issue: You cannot currently associate an Avigilon Ava camera connected to one Cloud Connector with a third-party camera with inbuilt or connected speaker attached to another Cloud Connector, or associate an Avigilon Ava cloud-native camera with a speaker. Alta Aware
11515 Issue: When you edit any of the counts, for example, to add a new camera to an existing counts area, when you save the changes, the counts are briefly set to 0, before displaying the correct counts total. Alta Aware
10410 Issue: When you export video that includes footage that switches from one resolution to another, there is a small gap between the sections of video. Alta Aware
10087 Issue: When you apply a maximum streaming quality to cameras connected to an Ava Cloud Connector, the setting is ignored, and the maximum available resolution is used. Alta Aware
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Issue: As the localized text in the Aware user interface is added, there may be instances where some English terms still appear in the translated versions, or where the translated text might not correctly fit or align within the user interface design.

Email AwareBeta@motorolasolutions.com if you can suggest any improvements for the translations.

 Alta Aware

— Due to changes to the way audio is recorded and replayed:
  • Users of the Alta Aware mobile app for Android version 2.9.0 and earlier will hear the audio recorded from Aware 5.0.3 and later at a higher volume than before.
  • Users of the Alta Aware mobile app for Android version 2.9.1 and later will hear the audio recorded from Aware 4.9.7 and earlier at a lower volume than before.
 Alta Aware mobile app for Android
General Issue: If third-party cameras do not support the multiple streams or the GOP profiles required by the Aware video management system, these incompatibilities might impact the accuracy of the Ava analytics. Alta Aware